Veeva CRM Specialist

About this role

Responsibilities

• Support the Sales Operations team in developing ongoing support and training plan for CRM/IMCM
• Support the Veeva CRM change management in assisting in the creation of training material and tutorials
• Support the transition for the medical team to Veeva MedCRM - Complete an inventory of all documents available to reps & modify for Medical Team where applicable
• Liaise and manage input from various department and process owners within the company
• Lead feedback initiative with field users and develop a plan to act on key items identified
• Extensively collaborate with cross functional and sales operations team to optimize successful adoption of Veeva
• Contribute to the Sales Ops team as an active participant in our team meetings
• Level 1 CRM ticket point person and responsible for escalation
• Collaborate with global reimbursement team (SSO) to ensure payments are compliant and act as a point person for field users. Update YourDocs platform for timely reimbursements as required.
• Support innovation by proactively identifying areas of improvement within the Sales Ops team with focus around CRM support model
• Support the adoption of Veeva CRM by providing support sessions as required
• Responsible for Veeva reports creation and adjustments
• Lead Samples & Literature Management process for Operations (rep allocation in CRM, status update, ship to overwrite, annual audits, etc.)
• Responsible for accurate and timely Rep Roster management
• Review & update Sales Ops Good Practices and SOP as it relates to CRM & Reimbursement

About you

Requirements

• Critical thinking and attention to detail
• Veeva CRM experience as administrator/back office
• Ability to work within a cross functional team
• Time management skills essential
• Must be a self-starter and able to work independently
• Strong interpersonal & communication skills
• Bilingualism & Field Experience an asset

What we offer

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