Resident Application Service Technician

Monreville - Alabama - United States - Industry - Production & Manufacturing - Operations & Maintenance - Other

Brunel is currently searching for a Resident Application Service Technician for a direct hire opportunity with our client. Position will require on-site support at two locations; Perdue Hill, AL and New Augusta, MS. Must be within a reasonable driving distance to be able to support both locations timely.

Technician to provide on-site labor (40 hours/week) of preventive, maintenance and emergency coverage of web vision inspection equipment, smart cameras and LED light beams for high-speed conveyor equipment. Perform field service, remote phone support and technical support as required. Represent the company to the customer on-site in a professional and well-organized manner.

Feel free to contact

Cindy King, Account manager

Apply now

About this role

Duties include:

Provide preventative and emergency maintenance service coverage to achieve maximum uptime, 7 days a week, 24 hours a day with the support of company Service Department.

  • Routine physical inspection/cleaning of all equipment to include the following:
    • Cameras and camera beam
    • LED reflective and transmitted light beams
    • Encoder
    • Computer, I/O and other hardware in control cabinets
  • Provide weekly report for services.
  • Web Inspection verification and validation testing
  • Advanced Application Support
  • Review software error logs and WIS alarms
  • Root Cause Analysis common failures or errors
  • Remote Diagnostics and Troubleshooting
  • System Performance
  • Provide an ongoing program of semi-annual system performance reviews with GP personnel.
  • Maintain comprehensive site documentation logs of system availability, calibration, verification and system downtime resolution.
  • Provide and do necessary action from routine service and install software updates.
  • Provide periodic system defect detection and classification accuracy checks.
  • Provide anti-virus software testing if system hardware/networking configuration permits.
  • Maintain full system back up.
  • Off-site system software archiving of current system Server.
  • Configures system hardware, software and network components.

    Other tasks/duties:

  • Operator Refresher On-The –Job Training
  • Attend weekly contractor safety meetings.
  • Provide preventive maintenance parts usage projections by month for each year.
  • Informal on-site operator and maintenance training to refresh existing personnel or to instruct new employees.
    • Conducts customer training; organizes and presents information to convey major points clearly and persuasively.
    • Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
    • Handles customer-relations problems promptly and appropriately, escalates issues according to established procedures.

About you

  • Must have experience in automation field with preference to machine vision equipment maintenance and troubleshooting.
  • Experience with factory automation within a manufacturing environment.
  • Knowledge and experience in manufacturing automation components and programmable devices.
  • Sound understanding of Windows and MSOffice; basic programming knowledge desired. PC troubleshooting skills extremely helpful.
  • Excellent written and verbal communication skills.
  • Must be eligible to work in the U.S. for any employer without sponsorship.
Training can be on-site at plant, or at our client’s facility north of Atlanta, GA.

What we offer

Position will be salary plus incentives, full benefits, vacation and 401K.

About us

Our client is a leading industry supplier of intelligent vision systems.


  • Vacancy number: PUB245075
  • Location: Monreville
  • Market: Industry
  • hours per week: 40
  • Branch: Production & Manufacturing
  • Education level: Other
  • Area of Expertise: Operations & Maintenance
  • Closing date: Thursday, January 30, 2020
Apply now

Feel free to contact


Cindy King

Account manager Brunel USA - Detroit

+1 313-986-9073

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