Solution Architect - Customer Experience (Permanent)


About this role

About this role

Solution Architect – Customer Experience – Brisbane or Sydney (Permanent/FTE)

Solution Architect (Customer Experience) – Permanent/FTE – Brisbane or Sydney

Brunel Australasia are seeking a Solution Architect (Customer Experience) to conduct discovery, working with the business to scope out a roadmap of investment and patterns, guide our client to successful execution with appropriate stakeholders.

This involves maintaining a keen understanding of our clients’ IT architecture strategy, consulting offerings, and our vision to identify opportunities where the team can bring significant business value to our clients’ key stakeholders

As the successful professional you will maintain a keen understanding of our clients’ IT architecture strategy, consulting offerings, and their vision to identify opportunities where IT architecture team can bring significant business value to our clients’ key stakeholders.Proven delivery and ability to adapt in fast-paced environments where you will be responsible for driving multiple customer opportunities in parallel.
Partner with IT architect team to conduct business and technical discovery with business key stakeholders.
Problem solve, create digital marketing strategies, develop solutions, architectures and use cases to help customers meet their objectives.
Develop robust recommendations, proposals and scope of work documents for IT architecture engagements while also identifying critical dependencies & gaps.
Present your proposals to executive-level customers in a clear and compelling way.
Help customers understand IT architecture capabilities and the transformative power of digital marketing.
Continuously improve the solution Architecture team’s knowledge, methodologies and customer-facing collateral.
Critical thinking is a must in this environment along with excellent stakeholder engagement skills, coupled with clear and articulate communication.



Work with business leaders to develop a multi-year customer experience strategy and architecture.

Design solutions which meet customer needs and serve to continuously improve customer experience.

Leverage existing KPIs and develop new metrics and user research to better understand the customer experience and monitor improvement.

Develop strategic solutions to continuously improve the customer's experience.

Provide intuitive ‘experience designs’ to the project group/organisation.

Artefacts and deliverables vary by project, but may include persona set, storyboards and customer journeys.

Actively promote and support the organisation’s digital transformation.

Communicate effective concepts, design rationale and findings to the organisation.

Engage with people and leaders to promote a customer centric culture.



Our client has ensured an attractive package and benefits.

Join the Brunel Family

Career interview session

Join the Brunel Family

Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trades and craft disciplines, pairing candidates with industry-leading projects and organisations on a contract, permanent or secondment basis.

Operating in Australasia since 2001, Brunel has major bases of operation in Perth, Sydney, Brisbane and Port Moresby, which are further backed by the strength and reach of a truly global network spanning 44 countries, 100 offices and 45 years of successful operation.

Brunel is proud to be equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander and female candidates.

Start applying immediately

Start applying immediately

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

  • Certifications (optional)
  • Job references (optional)
  • Motivation Letter (optional)
  • Resume
Apply now

Any questions remaining?

Your consultant, Ossie Daniels is happy to clarify anything about this vacancy. When reaching out, use the pub number:

Account manager

Ossie Daniels
Brunel Energy Australia Brisbane

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